SHIPPING,RETURNS & PRIVACY POLICY

SHIPPING POLICY

Shipping Policy

Turnaround
All orders are shipped direct from the manufacture in the USA to your door.

Delivery times are between 5-10 working days

Shipping is via FedEx
Order Tracking
A tracking number is provided by the shipping carrier, we will update your order with the tracking information. 
Shipping Rates
A flat rate of $60 is charge Australian wide. This also includes Tasmania and New Zealand

​​RETURN & EXCHANGE POLICY​

Returns Policy

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned at your cost.You must return the item within 30 days of your purchase. 
1. Please contact sales@nicerack.com.au to request a refund
2. Mail your returned item to:
Nice Rack
Returns Department              

12 The Walk,                                                                         

Camden Park                                                                                                                                                           

Sydney, NSW, Australia 2570

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Products that have been used and don't fall under manufacture warranty faulty items
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 
Exchanges
Exchanges will only be accepted when changing carrier models. Exchange must be unused and will be charged extra or refunded the balance between the two carrier models. Additional shipping charges may occur 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

 

                                             Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 
How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

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